Information we collect
To provide and improve IELTS AI Prep, we collect information related to your account and platform usage.
- Account information, such as your name, email address, and sign-in details.
- Profile and learning preferences, including your target band, study goals, and selected settings.
- Usage and activity data, such as practice history, feature usage, and progress events.
- Device and technical information, such as browser type, approximate location data, and diagnostics.
- Communication submissions, including support requests, feedback, and contact form messages.
How we use information
We use collected information to operate the platform, personalize the learning experience, and keep the service reliable.
- Provide core platform features, authentication, and account management.
- Personalize practice recommendations, study plans, and learning pathways.
- Improve AI feedback quality and overall product experience.
- Communicate updates, support responses, and service notices.
- Monitor security, prevent abuse, and maintain platform performance.
Data sharing
We do not sell personal data. We may share limited information in the following cases:
- With trusted service providers that help us host, operate, and support the platform.
- When disclosure is required by law, regulation, or valid legal process.
- To protect the safety, rights, and security of users and the platform.
Data storage and security
We use reasonable technical and organizational measures to protect user information. While no online system is completely risk-free, we continually work to strengthen security and access controls.
User choices
You can manage your information and communication settings through your account and by contacting support.
- Update your account profile and learning preferences.
- Manage communication preferences where available.
- Request account deletion and related data handling support.
- Contact our team for privacy questions or requests.
Children and age notice
IELTS AI Prep is designed for learners. Users should follow applicable age requirements in their region and use the platform with appropriate supervision where needed.
Policy updates
We may update this Privacy Policy over time as the platform evolves. When changes are significant, we will update the effective date and provide appropriate notice.
Contact
For privacy-related questions, requests, or concerns, contact us at privacy@ieltsaiprep.com.